Privacy Policy – Canada

Salas O’Brien Privacy Notice for Canadian Residents

Effective Date: August 19, 2024

Salas O’Brien, Inc. and its affiliates and subsidiaries recognize the importance of protecting the privacy of individuals. The following privacy notice describes the way we handle personal information from Canadian residents collected from visits to our websites, including Salasobrien.com and any other site where this privacy notice is posted.

PLEASE REVIEW THIS PRIVACY NOTICE CAREFULLY. By providing us your personal information, we presume that you consent to our collection, use, disclosure and retention of your information as described in this privacy notice.

HOW WE COLLECT YOUR PERSONAL INFORMATION

We collect your personal information from or through the following categories of sources:

• From you directly and indirectly, including when you access/visit the site, purchase our products, use our products, request a demo of our products or sign up for a free trial, create an account with us, sign up to receive our newsletters and/or marketing communications, sign up for our webinars/events/forums or contact us, or provide us with information at trade shows and other in- person events;
• From third parties, including from individuals making a referral and from our service providers who provide analytics services to help us understand the activity on the site; and
• Automatically, through the use of cookies and other similar technologies.

 

INFORMATION WE COLLECT

 

Personal Information You Provide

You may provide us with personal information when you visit our site, which may include:

• Name
• Address
• Telephone number
• Email address
• Organization/company name

Additionally, we may collect any personal information you provide us in communications you send or provide when you contact us through any communications tools on the site.

 

Information Collected Automatically

We may collect certain information from you automatically when you use the site. This information may include:

• IP address
• Browser type
• Type of operating system
• Device type
• Unique device identifier
• Internet service provider
• Language preference
• Access times and dates
  Approximate geographic location
• Referring website addresses
• User actions (e.g., page views)
• Search queries

 

Cookies and Other Information Collection Tools

We use cookies and similar tracking technologies to track the activity on the site and store certain information. Other tracking technologies we may use are beacons, tags, and scripts.

Cookies. A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our site or the functionality of some parts of our site may be limited. We may use “session cookies” or “persistent cookies.” Session cookies are temporary and expire once you close your browser or once your session ends. Persistent cookies remain on your device for longer defined periods or until you or your browser erase them. Persistent cookies have varying durations that are dependent on their expiration date.

Web Beacons. Certain sections of our site and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us to count users who have visited those pages or opened an email and to collect other website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Why do we use them? Cookies and other tracking technologies help us identify the effectiveness of account and marketing communications we send, improve the site by providing us with information about which parts of the site are most popular, what actions are taken by users and what content is viewed, enabling us to analyze technical and navigational information about the site, and helping us to detect and prevent fraud.

These tools use cookies to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the Site (including IP address) is transmitted to our data collection tool service providers. This information is then used by us to evaluate visitors’ use of the site and to compile statistical reports on our website activity. For example, we use Google Analytics to help analyze how users use the site. If you would like to manage the use of your information by Google analytics, you may use Google Analytics opt-out browser add-on designed for this purpose.

How do I control cookies? All non-essential cookies are deactivated by default on our site. To activate them, please select « Edit Preferences » in the cookie notification popup. You can also control most cookies through the browser settings on your web browser. To find out more about cookies, including how to manage and delete cookies, visit www.allaboutcookies.org. Some web browsers provide settings that allow a user to reject cookies or to alert a user when a cookie is placed on the user’s computer, tablet or mobile device. Most mobile devices also offer settings to reject mobile device identifiers. Although users are not required to accept cookies or mobile device identifiers, blocking or rejecting them may prevent access to some features available through the site.

 

HOW WE USE THE INFORMATION WE COLLECT

We may use the information we collect for any of the following purposes:

• to provide the site to you and to improve the site;
• to provide, operate, improve, and personalize the services we offer, and to give each user a more consistent and personalized experience when interacting with us;
  to perform a contract with you or the organization with which you are affiliated;
• to provide you with information about products and services that we may provide that we think may be of interest to you;
• to provide you with updates or transactional information about our services that you or the organization with which you are affiliated may be using;
• for customer service and/or support, security (including for authentication purposes), to detect fraud or illegal activities, and for archival and backup purposes in connection with the provision of the site;
• for data analysis, identifying usage trends, and determining the effectiveness of our promotional campaigns;
• to communicate with you;
• to comply with applicable laws or respond to a subpoena, regulation, binding order of a data protection agency, legal process, governmental request or other legal or regulatory process;
• to enforce our rights, protect our property or protect the rights, property or safety of others; and as needed to support external auditing, compliance and corporate governance functions.

We may create aggregate data sets using information we collect on the site that are not identifiable to any individual. We may use and disclose such aggregate and de-identified data for any lawful purpose.

We will retain the personal information described above for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable laws or regulation.

 

HOW WE SHARE INFORMATION

We may share personal information we collect in the following situations:

• With Third Party Service Providers Performing Services on Our Behalf. We may share your personal information with our service providers to perform the functions for which we engage them. For example, we use third parties who provide website, application development, hosting, maintenance, and other technological services to us. Other third-party service providers and/or vendors assist us with marketing and advertising activities, website analytics, and processing payments. These third parties may have access to, or process personal information as part of providing those services for us. We limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions.
• With Our Affiliates and Subsidiaries. We may share your information with our corporate affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures or companies under common control) for our internal business purposes.
• For Legal Purposes. We may share information that we collect from users as needed to enforce our rights, protect our property or protect the rights, property or safety of others, or as needed to support external auditing, compliance and corporate governance functions. We will disclose personal information as we deem necessary to respond to a subpoena, regulation, binding order of a data protection agency, legal process, governmental request or other legal or regulatory process. We may also share personal information as required to pursue available remedies or limit damages we may sustain.
• Changes of Control. We may transfer or assign the information that we have collected from users in connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

It is possible that your personal information will be disclosed outside Quebec or Canada, where privacy laws may differ. In this case, we ensure that your personal information benefits from an equal level of protection, for example, using contractual measures. However, it is possible that law enforcement and national security agencies in these countries may access your personal information. Our servers are currently located in the United States of America.

 

EMAIL MARKETING

You may opt out of receiving promotional e-mails and text messages from us by following the unsubscribe instructions provided in any such messages. Please note that if you opt out of receiving promotional messages from us, this does not impact other transactional and administrative messages which you will continue to receive (such as emails relating to billing and payment information or changes to this privacy notice).

 

YOUR PERSONAL INFORMATION RIGHTS

You have the following rights regarding your personal information.

Right of Access
You can request access to the personal information we hold regarding you, and obtain a copy of it.

Right of Rectification
You can request that we correct errors or omissions regarding your personal information. If you demonstrate the inaccuracy, ambiguity or incompleteness of your personal information as found in our files, we will modify them. We will also rectify any personal information if its collection, disclosure or keeping is not authorized by law.

Right to Withdraw Your Consent
You can request to withdraw your consent to our use or disclosure of your personal information. Withdrawing your consent may mean that we are no longer able to respond to your request or provide you with the requested product or service.

To exercise the rights described above, you may submit a request online at salasobrien.com/contact and selecting “Data Rights Request” as the nature of the message. To submit a request, you will be asked to provide certain information to help us verify your identity. This identity information will only be used for this purpose. If we cannot verify your identity or authority to make the request, we will not be able to comply with your request.

 

LINKS TO EXTERNAL WEBSITES / ONLINE SERVICES

Our site may contain links to third-party websites and/or online services. Access to and use of such third party websites and/or online services is governed by the privacy policies of those third parties – not this privacy notice. We are not responsible for the information practices of such third party websites and/or online services.

Some aspects of the site may allow you to interface with our social media pages, such as Facebook, Twitter and LinkedIn. We will attempt to identify these aspects of the site to you, for example, by identifying them with the applicable third-party logos or trade names. Information you post, share or otherwise submit to those social media services is subject to the privacy policies of those third party social media services.

 

SECURITY

We use reasonable security measures designed to protect against unauthorized intrusion to the site and the access, use, or disclosure of personal information. However, the security of information transmitted through the Internet can never be guaranteed. We are not responsible for any interception or interruption of any communications through the Internet or for changes to or losses of data. In order to protect us, you, and your data, we may suspend your use of the site, without notice if any breach of security is suspected. If you have reasons to believe that your interaction with us is no longer secure (for example, if you think that the security or accuracy of the information you provided us has been compromised), please contact us immediately using the contact information below.

 

CONTACT INFORMATION; QUESTIONS AND CHANGES IN INFORMATION

If you have any questions regarding this privacy notice or want to exercise your rights regarding your personal information, you may contact our privacy officer at the following address: Salas O’Brien, Attn: John Luke, General Counsel, 2235 Sheppard Ave. East, Suite 1100, Toronto, ON M2J 5B5.

You may also use our “Contact us” form at https://salasobrien.com/contact/.

 

NOTIFICATION OF CHANGES

Any changes to our privacy notice will be posted to this page so users are always aware of the information we collect and how we use it. Accordingly, please refer back to this privacy notice frequently as it may change.