News & Insights

Amber Prom, PE, Director of Curriculum and Forensic Engineer, and Matt Westrich, Senior Forensic Engineer, are leading sessions at the Property & Liability Resource Bureau (PLRB) 2025 Claims Conference March 30 to April 2 in Indianapolis, Indiana. Register for the event here.

Amber Prom is presenting Hail Claims on Metal Roofs, discussing the effects of hail on metal roofs and providing the essential knowledge needed to handle claims effectively. Jim Chaney, CPCU, with Renfroe Independent Adjusting Services, will then address the claims handling process, from pre-inspection preparation to a coverage analysis highlighting various endorsements on metal roofs that may change coverage decisions.

Matt Westrich is presenting Collapse: Adjusting Structural Failure Claims. The session covers commercial and personal line coverages and potential policy conditions, common reasons for structural failure, and cause of loss and damage investigations. Additionally, the presentation will provide insights on how to develop effective communication strategies and a good-faith documentation trail.

Session Details

Hail Claims on Metal Roofs

Date 1: March 31, 10:30 am-12 pm
Date 2: April 1, 8:00 am-9:30 am
Amber Prom, Director of Curriculum, Forensic Engineer, Salas O’Brien
Jim Chaney, Training Specialist, Renfroe Independent Adjusting Services

Collapse: Adjusting Structural Failure Claims

Date 1: April 1, 8:00 am-9:30 am
Date 2: April 2, 10:30 am-12 pm
Matt Westrich, Senior Forensic Engineer, Salas O’Brien

About PLRB

The Property & Liability Resource Bureau (PLRB) is a not-for-profit national trade association serving its members and the Property & Casualty insurance industry. We provide insurers/Managing General Agents (MGAs), service providers, and outside counsel with legal resources, educational services, and research support related to Property, Liability, and Auto claims – PLRB is the insurance expert’s resource.

About Salas O’Brien

Salas O’Brien is an employee-owned engineering and technical services firm focused on advancing the human experience through the built environment. Our team is engineered for impact, helping clients achieve critical goals, advancing our team members through growth and opportunity, and operating at the center of important global issues, including sustainability and decarbonization. We are a top firm as ranked by Engineering News-Record and Consulting-Specifying Engineer, and we have appeared for over a decade on the Inc. 5000 list of North America’s fastest-growing private companies.